Health Coaching

The 2018 LiveWELL Incentives deadline was November 6, 2018. Know Your Numbers incentive earned in 2018 will be paid January 11, 2019.

2019 LiveWELL Incentives launch early January.

Health Coaching is an excellent way to stay accountable to someone with your health goals. You can even link a Fitbit device to your Total Health Portal and set achievable goals with your coach!

Coaches can:

  • Establish goals for improved health
  • Connect you to appropriate resources within your community
  • Ensure you are earning all your LiveWELL Incentives
  • Recommend preventive care

Log in to Your Total Health Portal


LiveWELL 704-355-8136
Email LiveWELL

For help with Your Total Health Portal, call the AHA at 855-581-9910.

How to Earn the $100 Health Coaching Incentive

In January 2019, the 2019 Health Survey will be available on the Total Health Portal.


Health Coaching Options

Health Coaching can be delivered in a variety of ways. Here are some alternatives/exceptions to speaking on the phone with a LiveWELL Health Coach:

Take a healthy survey. In January 2019, the 2019 Health Survey will be available on the Total Health Portal.

30-minute live Webinar sessions that will fulfill the LiveWELL Health Coaching reward. A form is provided after you register and an activation code is provided for the form at the completion of the session. New webinars available in 2019.

MedCost Smart Starts, Maternity Education program. Pregnant teammates can participate in this as alternative to health coaching. Teammates must begin no later than 20 weeks gestation. No form is necessary. Call 800.722.2157 to participate.

MedCost Diabetes Care or Personal Care Management Program. Teammates who have been diagnosed with diabetes or facing a serious or chronic health condition may be eligible to participate. No form is necessary. Call 800.722.2157 to find out if you are eligible.

CarolinaCARE One-on-One Rx. If you are taking medication(s), you can speak with a CarolinaCARE pharmacist. The pharmacist can partner with you to manage your prescription needs, assist you with planning for pharmacy benefits, make recommendations for cost effective alternatives and provide a comprehensive medication review, and more! No form is necessary. Schedule CarolinaCARE One-on-One Rx appointment.

Other Health Coaching Alternatives.

  • Atrium Health Diabetes Prevention Program (DPP)
  • YMCA Lifestyle Management and Medical Referral Program
  • Weight Watchers (in-person meeting, no online)
  • Quit Smart or other tobacco cessation program completion
  • Carolinas Weight Management Center program or Weight Loss Surgery program
  • Professional counseling or coaching session
  • Mental Health First Aid, 8-hour class
  • Know Your Numbers Lab Results Review at On-Site Care (labs must be drawn by On-Site Care in 2018)
  • Compassion Champion