Know Your Numbers

Knowing your numbers is an important step in taking action to maintain or improve your health.

The 2018 LiveWELL Incentives deadline was November 6, 2018. Know Your Numbers incentive earned in 2018 will be paid January 11, 2019.

2019 LiveWELL Incentives launch early January.

Important Note: Labs drawn in 2017 or 2018 and within the normal range can be used again in 2019. However, you must take action in 2019 to transfer the lab values:

  • If labs were drawn by an Atrium Health provider, use the Know Your Numbers e-form
  • If labs are not visible in the LiveWELL Know Your Numbers e-form OR if labs were drawn by a non-Atrium Health provider, resubmit the lab values using the paper LiveWELL Know Your Numbers form

Log in to Your Total Health Portal


LiveWELL 704-355-8136
Email LiveWELL

For help with Your Total Health Portal, call the AHA at 855-581-9910.

See how to earn your reward below, plus:


Ways to Earn Your Reward

There are one of three ways to earn your KYN Incentive, choose ONE

Labs Drawn by On-Site Care

Call On-Site Care at 704-512-3971 to schedule an appointment. On-Site Care will transfer labs drawn in 2019 on your behalf to your Total Health Portal for the reward.

To transfer 2017 or 2018 labs within the normal range, use the LiveWELL Know Your Numbers e-form that will be available when the new incentives begin in January 2019.


Labs Drawn by an Atrium Health Provider

Use the LiveWELL Know Your Numbers e-Form (January 7, 2019 or later) to electronically transfer labs.

2017 or 2018 labs must be resubmitted using the LiveWELL Know Your Numbers e-Form by the teammate. If labs are not visible in the LiveWELL Know Your Numbers e-Form, use option #3.


Mail together, a copy of 2017, 2018 or 2019 labs and the completed paper LiveWELL Know Your Numbers form. For HIPAA reasons, the provider is not expected to complete the form. This is the teammate’s responsibility – not the provider’s responsibility.


Exceptions to Know Your Numbers

A Know Your Numbers Exception Form may be completed for pregnancy and other medical reasons. Ask your Medical Provider or OB/GYN to complete the Know Your Numbers Exception Form.


Numbers You Need to Know

  1. Total Cholesterol
  2. Triglycerides
  3. HDL (High Density Lipoprotein)
  4. LDL (Low Density Lipoprotein)
  5. A1C (Hemoglobin A1c) OR Fasting glucose (blood sugar)

Blood pressure alone will not earn the KYN Incentive.



Total Cholesterol Less than 200 mg/dl
Triglycerides Less than 150 mg/dl
(High Density Lipoprotein)
Greater than:
40mg/dl for men
50 mg/dl for women
(Low Density Lipoprotein)
Less than 100 mg/dl
(Hemoglobin A1c)
Fasting glucose
(blood sugar)
Only one is required for reward.
A1c less than 5.7

Glucose less than 100 mg/dl
Blood Pressure
Note: BP alone will not earn the KYN Incentive
Less than 120/80

Please provide all of the labs above.


Tips for a Healthy Heart

  1. Stop smoking
  2. Increase physical activity, exercise daily
  3. Choose poultry, fish (especially omega 3 rich fish such as salmon or trout) and vegetarian options more often. If you eat red meat, select lean cuts and broil or bake.
  4. Eliminate sweetened beverages and choose foods with less or no added sugar.
  5. Avoid deep fried foods
  6. Choose healthy fats: plant based liquid oils such as olive oil, nuts and seeds
  7. Eat more vegetables and fruits, choose smaller portions of white starches
  8. Be aware of portion sizes
  9. Lose weight


Notice Regarding Wellness Programs and Protections from Disclosure of Medical Information